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161.
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Inovações, Padrões Tecnológios e Desempenho das Firmas Industriais Brasileiras Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : IPEA, 2005Online access: Acesso ao PDF Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.08 I588i] (2).
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162.
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LA Agencia Estatal de Evaluación de la Calidad de los Servicios y de las Políticas Públicas : reflexiones y propuesta de creación, informe comisión expertos/Coordenador Juan Antonio Garde Roca Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : INAP, 2005Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 10.003.6A2656a] (2).
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163.
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Administração pública no Brasil : uma breve história dos Correios
by Barros Neto, João Pinheiro de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : ANNABLUME, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 383.1 B2776a] (1).
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164.
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Citizen-centred service : responding to the needs of canadians
by Canadian Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).
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165.
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Avanços e perspectivas da gestão pública nos Estados / Conselho Nacional de Secretários de Estado de Administração. -- Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília: CONSAD/FUNDAP, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351 A946] (2).
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166.
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Project management : a systems approach to planning, scheduling, and controlling
by KERZNER, Harold. Edition: 9 ed Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Hoboken/New Jersey : John Wiley & Sons, c2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.20K419p] (1).
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167.
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Project managing E-Learning
by SHACKELFORD, Bill. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Alexandria, VA : ASTD, c2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 12S5243p] (1).
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168.
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GOVERNANCE in the Twenty-First Century : revitalizing the public service / B. Guy Peters e Donald J. Savoie. --
by Peters, B. Guy [Ed.] | Savoie, Donald J [Ed.]. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Québec : Canadian Centre for Management Development/ Centre Canadien de Gestion, 2000. --Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.05G7211go] (2).
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169.
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O impacto da tecnologia de informação e comunicação na qualidade dos serviços públicos : a declaração do imposto de renda da pessoa física
by MARTINEZ, Ivonete. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Instituto de Pesquisas Energéticas e Nucleares/ USP, 2004Dissertation note: ^a Trabalho de conclusão de curso^b MBA Gestão de Negócios e Tecnologia Universidade de São Paulo. Instituto de Pesquisas Energéticas e Nucleares Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 7.05M3852i] (1).
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170.
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Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
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171.
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Client satisfaction surveying: Common measurements tool
by SCHMIDT, Faye | STRICKLAND, Teresa. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15S3491c] (1).
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172.
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Gerenciamento da rotina do trabalho do dia-a-dia
by CAMPOS, Vicente Falconi. Edition: 8. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Nova Lima, MG : INDG , 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.08C1984g] (2).
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173.
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Integração das ferramentas da qualidade ao PDCA e ao programa seis sigma
by AGUIAR, Silvio. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Nova Lima, MG : INDG , 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A282i] (2).
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174.
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O mercado de software no Brasil : problemas institucionais e fiscais
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : Câmara dos Deputados, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19M553m] (1).
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175.
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Gestão pública para um Brasil de todos : instrumento para o autodiagnóstico organizacional
by BRASIL.Ministério do Planejamento Orçamento e Gestão.Secretaria de Gestão. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : MP/SEGES, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.357 B8233g] (1).
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176.
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Resumo dos trabalhos
by Encontro Científico de Administração, 31 Rio de Janeiro 22-26 Set. 2007. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : ANPAD, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01E5623r] (1).
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177.
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Teoria geral da administração
by Maximiano, Antonio Cesar Amaru. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01M464t] (1).
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178.
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Liderança, qualidade e competitividade
by SIQUEIRA, Jairo. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1995Availability: No items available On order (1).
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179.
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Facilitadores da qualidade : requisitos e habilidades
by O'HANLON, Tim. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01O364f] (1).
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180.
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Gerenciando a qualidade : a visão estratégica e competitiva
by GARVIN, David A. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G2447g] (1).
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